Called Vonage at 12.50pm CST today. The recording said "wait time over 15 minutes".
Picked up at 1.10 (20 minute wait).
Vonage says that they don't display caller name (oh, really?). They are supposed to only display "Vonage Holdings" plus the number.
They now say that they can blank out the name field entirely...so only the number will appear when I call someone. I'm ok with that.
Look, I've been in the telecom business for 25+ years, and their explanation sounds fishy to me. Their provisioning system had to use my name for billing records...they should be able to pick that up for caller id. The fact that they didn't design their system this way from the start says they didn't really plan well. Hey, waddaya want for 25 bucks a month...rubber biscuit?
It should be fixed within 48 hours.
I'll give them an "A" for resolving this, a "B" for the fact that it took 5+ calls, a "C" for dumb systems, and an "F" for the fact that it takes 48 hours to propagate through their systems (they are computers, and work at light-speed, dang it).
Call over at 1.20pm CST. (30 minutes elapsed time: 20 on hold, 10 to resolve)
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