Called at 12.05pm CST. Got through to an agent within 1 minute.
Transferred to Tech Support at 12.10pm. Tech support recording says "your estimated hold time is 5 to 10 minutes".
Tech support answered at 12.35pm (25 minute hold time).
NO RESOLUTION.
The tech support person "does not have access" to the ticket system. I would have to hold for another 15 minutes. Talked with supervisor...does not have access to the system. I must either hold or give up.
I gave them the ultimatum that if they can't fix it, I'll cancel the account. Waiting for them to call me back.
Unbelievable.
Good phone service...lousy customer service.
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1 comment:
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